FREQUENTLY ASKED QUESTIONS

True View Glass provides a wide range of glass and door services, including glass replacement, sealed unit replacement, vinyl and wood window replacement, patio door repair, shower glass and doors, commercial door repair, custom glass, office enclosures, glass walls and partitions, mirrors, railings, wine cellar glass, glass tabletops, and screen repair or replacement.

True View Glass primarily serves Kelowna and West Kelowna, with service throughout the Okanagan Valley, including Vernon, Peachland, and Penticton. Longer-distance service may also be available depending on the project.

Yes. True View Glass provides free on-site assessments and quotes. Visiting the property lets us measure the project accurately and determine the right glass solution.

We prefer to visit the property and assess the project in person rather than provide an estimate based only on a phone conversation. This helps ensure accurate measurements and a more reliable quote.

Most inquiries can be scheduled or visited within approximately 48 hours. Timing can vary depending on the project type and current schedule.

The timeline depends on the type of glass required. Some repairs can be completed quickly, while projects requiring custom or ordered glass may take approximately two to three weeks.

Yes. Patio door repair is one of the services offered by True View Glass. We can help address common issues and determine the right repair solution for your door.

Yes. True View Glass provides replacement glass for existing windows, including vinyl and wood window applications, as well as sealed unit replacement.

A sealed unit is the insulated glass portion of a window. If the seal has failed or the glass has become damaged, True View Glass can replace the sealed unit without necessarily replacing the entire window.

Yes. True View Glass provides vinyl window replacement services for homeowners looking to replace existing window glass or address damaged or failed units.

Yes. We provide replacement glass solutions for existing wood windows, helping homeowners maintain their existing window frames while replacing damaged or outdated glass.

Yes. True View Glass installs shower glass for framed and frameless showers, including 10mm and 12mm shower door glass options.

We offer both framed and frameless shower solutions, including sliding glass shower doors. Glass thickness options can vary depending on the design and application.

Yes. True View Glass provides commercial door repair services for businesses and commercial properties throughout its service area.

Yes. Custom glass is available for a variety of residential and commercial applications, including office enclosures, partitions, wine cellars, tabletops, mirrors, and other specialty projects.

Yes. True View Glass can provide custom glass walls and partitions for residential or commercial spaces, helping create separation while maintaining an open feel.

Yes. We offer glass railings for interior, exterior, and staircase applications. We assess each project individually to determine the best solution.

Yes. True View Glass provides glass-only solutions for residential wine cellars, giving you a clear view into your wine storage area.

Yes. True View Glass offers screen repair and replacement services for damaged or worn window and door screens.

Warranty coverage depends on the service and materials used. Window installations carry a 10-year warranty, while shower glass generally does not carry the same warranty. We can discuss specific warranty details when quoting your project.